Delivery & Returns

We offer free standard delivery on all orders of £50 and over. An express delivery service is available. Alternatively, why not Click & Collect - order online and collect from store.

Our Express Delivery charge covers one pair of shoes or boots so if you are ordering multiple pairs, we reserve the right to send by first class mail as an alternative if the weight is in excess of £2kg. The charge only covers mid-week deliveries, please contact us if you need a Special Delivery Saturday service.  Do telephone or email us if you require further information.

International delivery charges are based on one item with a supplemental charge for additional items. Due to postage restrictions on weight, items may be dispatched in two separate parcels. 

Items ordered before 1pm will usually be dispatched on the same day (Monday to Friday) or on the next working day if after 1pm or for weekend orders.

We are happy to accept any returns providing they are returned in perfect unworn condition and in the same packaging / box, where relevant.

Returns must be made within 14 days of receipt of the goods.

Items should be posted to Poppy Red, 11 The Moors Shopping Centre, South Hawksworth Street, Ilkley LS29 9LB. Please ensure you retain proof of postage as the package remains your responsibility until we have confirmed receipt by emailing you or processing your refund.

If you have any queries, please telephone us on 01943 601424 or email us - info@poppy-red.co.uk.